3 Methods to Change SASSA Phone Number In 2024 – All You Need To Know

how to change sassa phone number

Change SASSA phone number for South African Social Security Agency (SASSA) is important to stay updated. This makes sure you continue receiving timely updates and information about your grants. 

In this article, I will guide you about the simple process of updating your phone number with SASSA. Updated phone number helps you to stay connected and informed about your grants. If you have changed your phone numbers or just need to update your current details, keep reading. Follow the easy steps to change your phone number given in the article.

How To Change SASSA Phone Number?

I am giving some reasons below in which it is necessary to change your SASSA phone number;

how to change sassa phone number

Losing or Getting Your Phone Stolen

If you have lost your phone or it gets stolen, you will not be able to receive important updates from SASSA. These updates or notifications can be about your grant payments or any changes to your account. So, you have to inform SASSA and change your phone number.

Changing SIM cards

Sometimes you change your SIM cards for various reasons. The reasons can be switching to a different mobile network or getting a new mobile phone. If you have changed your SIM card, your old phone number will not be in use. So, you need to update your phone number with SASSA to keep receiving important notifications.

Giving An Incorrect Phone Number During Registration

When you first register with SASSA, you need to provide your phone number. If you enter the wrong number by mistake, SASSA will not be able to reach you. In this case you will miss all important updates about your grants. So, it is important to change your phone number to make sure you receive updates from SASSA.

Need To Update Contact Details

Over time, your contact details may change. You might move to a new address or get a new phone number. It’s very necessary to keep your contact information up to date with SASSA. Keeping contact details updated helps SASSA to contact you when needed. They can contact you for important updates about your grants and payments.

Changing Phone Number Through Application ID

Before you can change your phone number, you will need to get your application ID. Follow these simple steps that are given below.

Visit the SASSA Website

Go to the SASSA website and click https://srd.sassa.gov.za/ for checking the application status link.

Enter Your SASSA ID Number

Now, enter your South African ID number.  This is a 13 digit unique number for the citizens of South Africa.

Provide Your Application Submission Number

Enter the number you used when you were submitting your application to get the grants from SASSA.

Get Your Application ID

Once you’ve entered your details, you will receive your application ID. This ID is important for any updates from SASSA regarding your application.

Methods To Change SASSA Phone Number

There are some methods you can use to change your phone number. The methods are by visiting the official website of SASSA or by visiting the SASSA office in person. I will explain all methods in detail, so keep reading.

Methods To Change SASSA Phone Number

Change Phone Number VIA Official Website

The method of changing your phone number through the official website is given below.

Go to the SRD Website

To start the process, open your web browser and visit the SASSA official SRD website. You can visit the website on the given link https://srd.sassa.gov.za/sc19/contact.

Provide Your Information

Once you’re on the website, they’ll ask for some details to verify your identity. You need to provide your ID Number and Application ID. If you don’t remember your Application ID, you can get it by visiting the official website.

Input Your New Number

Now, go to the section where you can update your phone number. Here, you’ll enter your new phone number. Additionally, SASSA can ask for a reason for changing the phone number. Provide a valid reason why you want to change your phone number.

Confirmation via OTP 

For keeping the information secure, SASSA will send a one-time password (OTP) to your new phone number. Check your messages for this OTP. Enter the OTP on the website to confirm the changing of phone number.

Submit Your Request

You need to find an office that is near to you. Make sure to check the operating hours of the office. This will help you to avoid any kind of issue when you go to the SASSA office.

Change SASSA Phone Number In Person

You can also change your phone number by going to the nearest SASSA office. The method is given below.

Change SASSA Phone Number In Person

Find A SASSA Office

You need to find an office that is near to you. Make sure to check the operating hours of the office. This will help you to avoid any kind of issue when you go to the SASSA office.

Bring All Necessary Documents

You need to take all documents with you. The documents which are necessary are your application number or your ID card. These documents are necessary for verification purposes.

Help From SASSA Staff

When you go to the office, SASSA staff will provide you with the necessary forms to update your information. They’ll guide you through the process, ensuring everything is correctly filled out. Feel free to ask them any questions you may have. By following these steps, you’ll successfully update your SRD phone number, making sure that you continue to receive important updates from SASSA regarding your grant.

Are You Having Problems In Receiving OTP?

If you’re having issues receiving your OTP code from SASSA,  don’t worry. Here are a few steps you can follow to resolve the issue.

Check Your Mobile Network

Sometimes, bad mobile networks can delay or prevent OTPs from being received. Make sure you have a good mobile network so you can receive OTP.

Restart Your Phone

Turning your phone off and on again can sometimes help resolve network issues. It allows you to receive messages that were not received due to network problems.

Are You Having Problems In Receiving OTP?

Check for Blocking Services 

Make sure that you do not have any services activated that block SMS from unknown numbers. Because this could stop OTP messages from SASSA from being received.

Update Your Contact Details with SASSA

Make sure that the mobile number you have given to SASSA is correct. If there are any changes to your phone number, update your contact details with SASSA. You can update them either through their website or by visiting a SASSA office.

Contact SASSA Support

If you’ve tried the above steps and still can’t receive the OTP, contact SASSA directly for help. You can reach out to them via their toll-free helpline or through their official website. These steps should help you in successfully receiving your OTP for the SASSA SRD R350 application.

Receive OTP Through WhatsApp

If you’re unable to receive your OTP, using WhatsApp is a good option. Below are simple steps on how to get your SASSA OTP using WhatsApp:

Receive OTP Through WhatsApp
  • Save the SASSA Number Save the SASSA WhatsApp number, 082 046 8553, to your phone’s contacts.
  • Send a Message Open WhatsApp, go to SASSA contact, and send a message of Hi.
  • Follow the Prompts SASSA will respond with a list of options. Select the option that is according to your query.
  • Request OTP Code After choosing the correct menu item, select Get OTP Code from the list of given options.
  • Enter Your Reference Number: You will be asked to enter your reference number. Make sure you enter it correctly to avoid issues.
  • Submit Your Request: After entering your reference number, click on submit.
  • Receive Your OTP: You will then receive your SASSA OTP via WhatsApp. Make sure you have an active internet connection to use WhatsApp for receiving your OTP. This method can be especially useful if SMS services are unreliable or delayed.


Updating your phone number with SASSA makes sure you receive updates about grant payments. You will also get updates about any changes to your account. It is important if your phone is lost, stolen, or if you have changed your number.

To change your phone number online, visit the SASSA SRD website, provide your ID number and Application ID, enter your new phone number, and complete the process with an OTP confirmation that SASSA sends to your new number.

Yes, you can update your phone number by visiting a nearby SASSA office. Bring your ID and any necessary documents for verification, and the SASSA staff will assist you in updating your details.


Lastly, updating your phone number with SASSA is important. This makes sure you continue receiving updates about your grants on time. The process is simple, whether you choose to update your details online or in person. By giving your current phone number to SASSA, you will not miss important notifications about your grant. 

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